跟艾米莉一起学口语 第572期:电话致歉客户

 A: Hello.
你好。
B: Good morning. This is Emily calling from the international student office.
早上好，我是国际学生办公室的艾米丽。
A: Good morning.
早上好。
B: The reason I'm calling is because Ms. Collins will not be able to call you back until next week.
我打电话是要告诉你，科林斯女士要到下周才能给你回电话。
A: Oh, I had hoped she would have called me back yesterday.
我本来以为她昨天会给我打电话呢。
B: She's terribly sorry about that. She had to leave the office suddenly and won't be able to return until next week. She hopes you understand.
她对此非常抱歉，她昨天有急事，突然离开了办公室，而且要到下周才能回来，她希望你能谅解
A: Is there someone else I can talk to?
那我能跟其他人谈谈吗？
B: She asked me to call you to book an appointment¹ with someone else today. When are you free today?
她让我打电话告诉你，今天可以预约其他工作人员，你今天什么时候有空？
A: Anytime after 2 PM will be good for me.
下午两点以后我有时间。
B: Mr Liu is available² at 2:15 today. Will that work for you?
刘先下午2:15以后可以接受预约，你觉得可以吗？
A: I'd prefer to speak with Ms. Fonda.
我还是想跟方达女士谈。
B: I'm afraid she isn't available this afternoon. She has an opening³ at 11:30 this morning. Will that work for you?
恐怕她下午没有时间，今天11:30她有空，你觉得行吗？
A: That will be fine.
好的。
B: Ok. We'll be expecting you at 11:30. See you then.
那就11:30来吧，到时候见。

1 appointment   

n.约会，指定

参考例句：

• I have an appointment with him at four o'clock.我和他四点钟有个约会。
• They made an appointment for the second day of May.他们在五月二号有个约会。

2 available   

adj.可用到的，可利用的，有用的，有空的，接受探访的

参考例句：

• My bicycle is not available,and it is being repaired.我的自行车现在不能用，因为正在修理。
• This book is not easily available.这本书可不好买。

3 opening   

n.开始，口，穴，揭幕；adj.开始的

参考例句：

• Instead of opening the gate,we climbed over it.我们没有开门，而是从门顶上爬过去的。
• There was an opening in the wall.墙上有个洞。