地道美语听力播客:A Complaint Letter to a Tour Company

To Whom It May Concern:

I am writing regarding a tour that my wife and I took with your company on February 26, 2006. The brochure stated that we would see some of the most interesting sights of the city. Since we had visited the city before, we looked forward to seeing some new attractions.

On the morning of February 26, our tour guide picked us up in a small van. It did not look like any tour bus I had ever seen. Our tour guide drove us to the waterfront area and said that we could explore the area on our own. The tour guide said that he had to leave for a short time to arrange for our lunch.

By the time the tour guide came back, three hours had gone by! I was very angry and confronted¹ him. I told him that this was the worst tour I had ever been on.

I am asking for a complete refund² of the price of the tour. Please send a check to the address above for $150.00 at your earliest convenience. I have enclosed a copy of the receipt for the tour.

Sincerely,
Kayne East

 

1 confronted   

面对( confront的过去式和过去分词 )； 使面对； 使对质； 处理

参考例句：

• When we confronted him, he denied everything. 我们与他当面对质时，他什么都不承认。
• The writer confronted his pile of work with determination. 那作家下决心面对成堆的工作。

2 refund   

v.退还，偿还；n.归还，偿还额，退款

参考例句：

• They demand a refund on unsatisfactory goods.他们对不满意的货品要求退款。
• We'll refund your money if you aren't satisfied.你若不满意，我们愿意退款给你。