ESL Podcast 255 – Questions About a Product

Paul: Could you help me? I have a few questions about this computer printer.

Clerk: Sure. I’ll try.

Paul: What I’m wondering is whether this machine can be used as a copier as well as a printer.

Clerk: Yeah, it can. This is a multifunction machine. It can be used as a printer, copier, and a fax machine.

Paul: Can you show me how that works?

Clerk: Well, it’s pretty straightforward¹. Just hook it up to your computer and you can use it like any other printer. If you want to make copies, just put your document on the glass or in the feeder and press this button.

Paul: That seems pretty simple. How do I use it as a fax machine?

Clerk: Just put your document in the feeder like you would for copying, but instead of pushing the “copy” button, press the “fax” button. Make sure it’s hooked up to a phone line, of course.

Paul: Okay. I think I’ve got it. Does this model come with a warranty²?

Clerk: All of the machines made by this company have a one-year warranty against defects. If there’s a problem with it, the manufacturer will repair or replace it.

Paul: That’s good. If I change my mind or decide it’s not what I want, can I return it?

Clerk: You can return the item for an exchange or a refund³ within 30 days.

Paul: Is there a restocking fee?

Clerk: No, we don’t have a restocking fee. Just make sure you have your receipt.

Paul: I think those are all the questions I had. I appreciate your help.

Clerk: You’re welcome. Let me know if you have other questions.


Script by Dr. Lucy Tse

1 straightforward   

adj.正直的，坦率的；易懂的，简单的

参考例句：

• A straightforward talk is better than a flowery speech.巧言不如直说。
• I must insist on your giving me a straightforward answer.我一定要你给我一个直截了当的回答。

2 warranty   

n.担保书，证书，保单

参考例句：

• This warranty is good for one year after the date of the purchase of the product.本保证书自购置此产品之日起有效期为一年。
• As your guarantor,we have signed a warranty to the bank.作为你们的担保人，我们已经向银行开出了担保书。

3 refund   

v.退还，偿还；n.归还，偿还额，退款

参考例句：

• They demand a refund on unsatisfactory goods.他们对不满意的货品要求退款。
• We'll refund your money if you aren't satisfied.你若不满意，我们愿意退款给你。