访谈录 2009-04-17&04-18 【洋葱新闻】世界上最不友

Business Week Magazine released its annual air traveler’s report this week with Prague’s Franz Kafka International Airport, ranking last in customers’ satisfaction due to long flight delays, poor service and in overall oppressive impersonal¹ atmosphere.

The report found the average delay at Franz Kafka International is 31 hours longer than the next worst airport. We spoke² to several American travelers who were reported spending weeks, and in some cases months waiting for flights.

I asked the ticket person “What gate my flight was at?” and they said that the airline I was flying didn't exist and everyone keeps calling me ass³.

The airport was also cited as difficult to navigate⁴, with a list of complaints including curbside shuttle services which loop around the airport before depositing passengers back to their starting point and extremely long corridors leading to dead ends.

Gate B2 is next to Gate B11, and Gate B14 is in the F terminal.

Business Week also rated Franz Kafka International among the worst airports in terms of customer service, calling the employers, “completely indifferent to travelers’ needs”.

“If there is a problem, fill out complaint form, and place it in an envelope addressed to the name of the hospital in which you were born.”

In response to the ranking, the airport added a public address system in an attempt to clear up any confusion.

“Departures arriving early and arrivals landing late, may be canceled or delayed without prior notice".

The airport also created a toll⁵ free customer service helpline. But when our reporters called the number this week, they found it connected them to a hat store in Stuttgart. Travelers are also reported being frustrated⁶ by the airport’s unusual security procedure, which includes a time-consuming personal interview.

The security guard asked me for like 80 minutes: Are you who you say you are? Are you who you say you are? And finally, he writes “liar” on the back of my hand and lets me pass.

Airport officials say that the complaints are unfounded.

“You must understand. All problems are travelers’ own. If you only made certain to properly follow proper protocols⁷, no such problems would exist. Properly follow proper protocols.”

The nearby Dostoevsky Hotel also received low marks from the passengers, a large number of whom checked in due to a flight delay and ended up murdering another guest of the hotel.

Coming up, a new medical report warns getting screened for cancer is a leading cause of finding out you have cancer.

1 impersonal   

adj.无个人感情的，与个人无关的，非人称的

参考例句：

• Even his children found him strangely distant and impersonal.他的孩子们也认为他跟其他人很疏远，没有人情味。
• His manner seemed rather stiff and impersonal.他的态度似乎很生硬冷淡。

2 spoke   

n.（车轮的）辐条；轮辐；破坏某人的计划；阻挠某人的行动 v.讲，谈（speak的过去式）；说；演说；从某种观点来说

参考例句：

• They sourced the spoke nuts from our company.他们的轮辐螺帽是从我们公司获得的。
• The spokes of a wheel are the bars that connect the outer ring to the centre.辐条是轮子上连接外圈与中心的条棒。

3 ass   

n.驴；傻瓜，蠢笨的人

参考例句：

• He is not an ass as they make him.他不象大家猜想的那样笨。
• An ass endures his burden but not more than his burden.驴能负重但不能超过它能力所负担的。

4 navigate   

v.航行，飞行；导航，领航

参考例句：

• He was the first man to navigate the Atlantic by air.他是第一个飞越大西洋的人。
• Such boats can navigate on the Nile.这种船可以在尼罗河上航行。

5 toll   

n.过路(桥)费；损失，伤亡人数；v.敲(钟)

参考例句：

• The hailstone took a heavy toll of the crops in our village last night.昨晚那场冰雹损坏了我们村的庄稼。
• The war took a heavy toll of human life.这次战争夺去了许多人的生命。

6 frustrated   

adj.挫败的，失意的，泄气的v.使不成功( frustrate的过去式和过去分词 )；挫败；使受挫折；令人沮丧

参考例句：

• It's very easy to get frustrated in this job. 这个工作很容易令人懊恼。
• The bad weather frustrated all our hopes of going out. 恶劣的天气破坏了我们出行的愿望。 来自《简明英汉词典》

7 protocols   

n.礼仪( protocol的名词复数 )；（外交条约的）草案；（数据传递的）协议；科学实验报告（或计划）

参考例句：

• There are also protocols on the testing of nuclear weapons. 也有关于核武器试验的协议。 来自辞典例句
• Hardware components and software design of network transport protocols are separately introduced. 介绍系统硬件组成及网络传输协议的软件设计。 来自互联网