商务英语情景口语100主题002

Dialogue 1

A:Hello,thank you for calling Bradford and Sons. This is Tracy speaking,How may I help you?

B:Hello.I would like to speak to your director of human resources,Ms.Jenkins,Please.

A:Just a moment.I'll check to see if she is at her desk.May I tell her who is calling?

B:This is Bill Burton from Milford Insurance,I'm calling in regards to our meeting next Tuesday.

A:Thank you,Mr.Burton.Can you please hold for a moment?I'll check to see if she is available.

B:No problem.

A:I'm sorry,Ms.Jenkins is away from her desk.She has already left for lunch.

Would you like to leave a message for her?

B:Yes,please have her return my call when she returns to the office.It's best if she can get in touch with me before 3 pm today;she can reach me at my office number,635-8799.

A:I'm sorry,I didn't quite catch that,could you please repeat the number?

B:No problem,my office number is 635-8799,Tell her to ask for extension¹ 31.

A:I'm sorry,Mr.Burton,just to confirm,your name is spelled B-U-R-T-O-N,is that correct?

B:Yes,and I represent Milford Insurance.

A:I wil make sure Ms.Jenkins receives your message and returns your call before 3pm this afernoon.

B:Thank you very much.

Dialogue2

A:Hello,Pasadena Inn,this is Sandy,how may i direct your call?

B:I'd like to speak to someone about reservations³.

A:I can help you with that.what date would you like to make a reservation² for?

B:We'll be arriving May 12th ,but I would like to make reservations for penthouse.

A:Oh,I'm sorry sir,I only handle bookings for our standard rooms.The person you need to speak with is Tony Parker,he makes all the arrangements for our executive⁴ accounts.Unfortunately,he's not here right now.Can I take your name and number and have him get back to you?

B:When do you expect him back in?

A:He'll be out all afternoon,he might not be able to return your call until tomorrow,Will that be alright?

B:Yes.I suppose.My name is Sam Darcy.He can contact me at 660-843-3235 .

A:Could you please spell your last name for me?

B:Sure.It's D-A-R-C-Y.

A:Okay.Mr Darcy,and your phone number is 660-843-3233 ?

B:That's 3235.

A:Sorry!3235.Great.I'll have Tony call you first thing tomorrow morning.

1 extension   

n.伸长，扩大，伸展；延长，延期；延长部分，扩大部分；电话分机

参考例句：

• The pupils disliked the extension of the term.小学生们不愿延长学期。
• Our extension is nearly finished.我们的扩建部分已接近完工。

2 reservation   

n.保留条件，限制条件；预订座位

参考例句：

• The instruction should be carried out without any reservation.应当不折不扣地执行这个指示。
• I accept your statement without reservation.我完全相信你的话。

3 reservations   

n.[法律]（权益等的）保留( reservation的名词复数 )；预订；保留地；保留意见

参考例句：

• Most of these workers are American Indians living on reservations. 这些工人中的大多数是住在居留地的美洲印第安人。 来自《简明英汉词典》
• Have you made the reservations for our holiday yet? 你为我们度假做好预订安排了吗？ 来自《简明英汉词典》

4 executive   

adj.执行的，行政的；n.执行者，行政官，经理

参考例句：

• A good executive usually gets on well with people.一个好的高级管理人员通常与人们相处得很好。
• He is a man of great executive ability.他是个具有极高管理能力的人。