商务英语情景口语100主题014

Dialogue 1

F:Hello,welcome to prise star hotel.how may I do for you?

M:Hi,yes,I have a reservation.My secretary called and booked a room a couple of weeks ago,the reservation should be for a double bed,none smoking room.

F:And what name of reservation made under?

M:It should be under Steve Jhonson

F:Mmm,let me see,it seems there is no Jhonson listed a room for tonight,is there any other name that you reservation list under？

M:No,here is the confirmation¹ number,would that help?It is 898007,I had the room booked with visa cold card.

F:Ah,yes,here it is,you have a standard double room,non smoking on the 3rd floor,I just need to see some anditification and the credit card you booked the room with if you don’t mind.

M:Sure,here it is.would it be posible to check out and pay the bill in the morning,also,what time is brack served?

F:There is a continent for breakfast from 6:00am to 10:00am,is in the larby.

Also you can pay your bill in the morning,but we require a 20% depart it of front,but I can just keep a record of your credit on file.Ok,I’ve got you on set up if you could just sign here,and in a show here,here is your room key,anything else I can do for you?

M:Yes,could you call me a taxi please?

Dialogue 2

M:Excuse me,can you help me?I’d like to change my room if possible,I couldn’t sleep at all last night,the pepole in the room next mine were making a lot of noise,also if all the possible,I’d like the room doesn’t look at the street,between the noisy neighbor and high away outside,I didn’t sleep but wake.

F:I am so sorry to hear that sir,let me check and see what is available,what room,what room are you in now?

M:I’m on the 6th floor,room 698,I’v have many problems with that room,just this morning, I called someone up to 5th to assure the bathroom,it didn’t work,and it still doesn’t work.

F:Oh,dear, well,it looks likely we have a few room for available,can I put you into a room on 17th floor?it has a backhole and it doesn’t face the high way.

M:Ok,that would be very nice!What do I need to do for transfer?

F:Let me check you out of your old room,you have to sign here,and acknowledge² these changes and also the charges for your previous room.

Then I can hold you up to room 1780.

M:Mmm,I don’t think the charges are right,can you explain them please?

1 confirmation   

n.证实，确认，批准

参考例句：

• We are waiting for confirmation of the news.我们正在等待证实那个消息。
• We need confirmation in writing before we can send your order out.给你们发送订购的货物之前，我们需要书面确认。

2 acknowledge   

vt.承认...的权威，告知，收到，报偿

参考例句：

• With so much evidence against him he had to acknowledge his error.在这么多的证据面前，他不得不承认错误。
• It is ungracious of me not to acknowledge your help.你大力帮助而我尚未表示谢意，十分失礼。