商务英语其它比较常用口语句型-2

    １．Suggesting times and datesHow about/What about the following week?
    Shall we say 14 February?
    ２．Asking for suggestingWhen would suit you?
    Did you have a time/place in mind?
    ３．Saying we are unavailableI’m afraid I’m busy then.
    I’m sorry but I can’t make it then.
    ４．Complaining about poor performanceI’m calling/phoning/writing to complain about…There’s some sort of delay/hold-up/problem.
    There seems to be a problem with…Things are in a mess.
    Something has gone wrong somewhere.
    There seems to be a problem in the system.
    I’d like to make a formal complaint.
    What’s going on?
    Can you tell me what’s happening?
    Who’s in charge of this?
    Could you look into this?
    ５．Responding to complaintsI’ll look into this and get back to you.
    My colleague Mr./Ms X deals with this. I’ll get him/her to call you back.
    I’m afraid there’s been a problem with…I’m sorry about this. We’ve changed our procedures¹ so it won’t happen again.
    We apologise for the mistake. It won’t happen again.
    Our apologies for the mix-up. We’ve sorted things out now.
    We’ve looked into your complaint and it seems to be justified². Can we offer you some sort of compensation³?
    ６．Here are some ways of talking about where something is:
    Is the golf course far from Khania?
    Is the Athena Hotel a long way from the golf course?
    Where exactly is the hotel Located/situated?
    Where is the hotel in relation to the golf course?
    Which is the most convenient hotel for the course?
    The khania Palace Hotel is in Ayios Marina, not far from the center of the town.
    The Athena is in the middle of Khania, right on the port.
    The Apollo is in a place called Kolimval, about 25 km west of the golf course.
    The Helena is (right) opposite the entrance to the golf course.
    This hotel is very convenient for the course. In fact, it’s right next door.
    ７．Prepare the listener for the messageThis is Frank⁴ Larsen from Scandinavian Conferences.
    It’s 9.30 on Wednesday morning.
    I’m ringing about the sales report.
    ８．Make requests simple and politeCould you send me the report, please?
    Could you please call me back?
    ９．Give clear contact informationI’m in Helsinki until Friday.
    My telephone number is 346 766.
    １０．Talking messagesThe following phrases are useful for taking messages.
    １１．Offering helpI’m afraid she’s not here today. Can I help you?
    I’m afraid he’s visiting a client⁵. Can I take a message?
    １２．Asking for informationCould I ask who’s calling, please?
    Could you give me your fax number, please?
    １３．Checking informationCould you spell that, please?
    So, that’s 27 November.
    １４．Promising⁶ actionI’ll give her the message as soon as she’s back.
    I’ll ask her to call you as soon as possible

1 procedures   

程序； 手续； 步骤； 常规； 程序( procedure的名词复数 )； 手续； [计算机]过程； （为解决一个特殊问题而专门设计的）文字程序

参考例句：

• procedures that must be followed to ensure full compliance with the law 为确保严格遵守法律所必须遵行的程序
• You need to become fully conversant with the company's procedures. 你得对公司的程序了如指掌。

2 justified   

a.正当的，有理的

参考例句：

• She felt fully justified in asking for her money back. 她认为有充分的理由要求退款。
• The prisoner has certainly justified his claims by his actions. 那个囚犯确实已用自己的行动表明他的要求是正当的。

3 compensation   

n.补偿（或赔偿）的款物，补偿，赔偿

参考例句：

• Workers who have been unfairly dismissed may claim compensation.被无理开除的工人可以要求补偿。
• Equal compensation should be given to men and women for equal work.男女同工应同酬。

4 frank   

adj.坦白的，直率的，真诚的

参考例句：

• A frank discussion can help to clear the air.坦率的谈论有助于消除隔阂。
• She is frank and outgoing.她很爽朗。

5 client   

n.委托人，当事人，顾客

参考例句：

• She can't come to the telephone;she's serving a client.她不能来接电话，她正在接待一位顾客。
• The lawyer produced a clever defence of his client.律师机智地为委托人辩护。

6 promising   

adj.有希望的，有前途的

参考例句：

• The results of the experiments are very promising.实验的结果充满了希望。
• We're trying to bring along one or two promising young swimmers.我们正设法培养出一两名有前途的年轻游泳选手。