商务口语：怎样处理问题

 　　第一句： We are sorry to bring you so much trouble.

　　A: We are sorry to bring you so much trouble.

　　我们很抱歉给贵方带来了这么大的麻烦。

　　B: We hope that this dispute can be settled through friendly negotiation¹ without ite being submitted for arbitration².

　　我们希望争议能够经过友好协商得以解决而不必送交仲裁。

　　A: Yes. That's what we want.

　　是的，这也是我们所期望的。

　　第二句：I promise it will not happen again.

　　A: We hope that there will be no repetition of this kind of trouble in the future.

　　我们希望这种问题今后不会发生了。

　　B: Yes. I promise it will not happen again.

　　是的。我保证这种事以后不会再发生了。

　　A: We look forward to your settlement at an early date.

　　我们期盼你们早日解决此事。

　　B: We will inform you as soon as possible.

　　我们会尽快通知贵方的。

　　知识点延伸：

　　如果错误在己方，应该先向对方表示抱歉，尽量不要诉诸于法律或是仲裁。并保证下次会更加小心，不会发生类似的事件，还要尽快通知对方处理的情况。

　　1.其他表达法：

　　We are looking forward to having your early reply to this matter.

　　我们期待你们尽早解决此事。

　　Your early settlement of this case will be appreciated.

　　如果你方能尽早解决此事，我方将十分感激。

　　2.as soon as possible 尽快

　　We also had to refine the schedule and get our exploratory phase underway as soon as possible.

　　我们也必须细化我们的时间进度表，并尽快的开始我们探测好的起步阶段。

　　I recommend that psychiatrists³ should try to offer [patients] as much participation⁴ as soon as possible.

　　所以，我建议医生们应该尽快的让病人多参与到治疗的过程中来。

1 negotiation   

n.谈判，协商

参考例句：

• They closed the deal in sugar after a week of negotiation.经过一星期的谈判，他们的食糖生意成交了。
• The negotiation dragged on until July.谈判一直拖到7月份。

2 arbitration   

n.调停，仲裁

参考例句：

• The wage disagreement is under arbitration.工资纠纷正在仲裁中。
• Both sides have agreed that the arbitration will be binding.双方都赞同仲裁具有约束力。

3 psychiatrists   

n.精神病专家，精神病医生( psychiatrist的名词复数 )

参考例句：

• They are psychiatrists in good standing. 他们是合格的精神病医生。 来自辞典例句
• Some psychiatrists have patients who grow almost alarmed at how congenial they suddenly feel. 有些精神分析学家发现，他们的某些病人在突然感到惬意的时候几乎会兴奋起来。 来自名作英译部分

4 participation   

n.参与，参加，分享

参考例句：

• Some of the magic tricks called for audience participation.有些魔术要求有观众的参与。
• The scheme aims to encourage increased participation in sporting activities.这个方案旨在鼓励大众更多地参与体育活动。