商务英语:和索赔有关的口语

 　　1.We are very sorry to inform you that your last shipment is not up to your usual standard.

　　贵方运到的最后一船产品不符合原来标准，特此奉告。

　　2.We shall appreciate your prompt attention to the adjustment of this claim.

　　就...，敬请迅速处理。

　　3.We would like to submit this claim to arbitration¹.

　　本公司要将索赔一事提出仲裁。

　　4.If the cargoes² cannot be found within a few days, we will file our claim for the full settlement of them.

　　若数日内货物不能运到，我们就提出全额清偿索赔。

　　5.A claim for damage will be filed on us together with your surveyor's report as evidence.

　　具体索赔要求，将随同公证行的检验报告一起提交我方。

　　6.However, the B/L shows that when the shipping³ company received the goods, they were in apparent good condition. The liability is certainly not on our side.

　　但货运提单显示船公司收到货时，货物外表良好。因此，该损害我方并无责任。

　　7.Since this claim was filed two months after their arrival at your port, we regret that it cannot be accepted.

　　你方于该货抵达你港二个月以后，才提出上项索赔，故我方歉难受理。

　　8.This consignment⁴ is not up to the standard stipulated⁵ in the contract. We are now lodging⁶ a claim with you.

　　这批货的质量低于合同规定的标准，现向你方提出索赔。

　　9.We regret very much that you shipped bulk goods not corresponding in quality with the sample.

　　你们运来的这批货与样品的质量不相符，我们深感遗憾。

　　10.One of the cases was badly smashed and the contents were seriously damaged.

　　其中的一个箱子散架了，里面的东西严重损坏。

　　11.We regret that the damages are chiefly due to poor packing which is not adequately reinforced.

　　很抱歉，损坏主要是由于没有很好加固、包装极差造成的。

　　12.There is a difference of 35 tons between the actual landed weight and the invoiced⁷ weight of this consignment.

　　这批货的实际重量和发票上的重量相差35吨。

　　13.It is natural that you should be responsible for all the losses resulting from the delay shipment.

　　当然，你方应对延误装运造成的一切损失负责。

　　14.According to the surveyor's report, the damage was due to rough (careless) handling during transit⁸.

　　根据检查员报告，损坏是由于运输中操作不小心造成的。

　　15.Please check the matter up and let us have your instruction on the disposition⁹ of the incorrect shipment very soon.

　　请核实此事，并尽快通知我们处理误送货物的指示。

　　16.We hold the goods at your disposition.

　　我们保留货物等候你们处置。

　　17.The case was broken and its contents were damaged.

　　箱子破裂，内装货物受损。

　　18.These errors on your part cause us to disappoint our important customers.

　　你方的这些差错导致我方使一些重要的客户失望。

　　19.On examination we found that the goods do not agree with the original sample.

　　经过检查，我们发现货物与原样品不一致。

　　20.When unpacking¹⁰ the case, we found the colour unsatisfactory.

　　开箱后，我方发现颜色不令人满意。

　　21.We find that the quality of your shipment is not in conformity¹¹ with the agreed specification¹².

　　我们发现你方来货的质量与所协定的规格不完全一致。

　　22.Upon examination, we found you have sent us the wrong goods.

　　通过检查，我们发现你方发错了货。

1 arbitration   

n.调停，仲裁

参考例句：

• The wage disagreement is under arbitration.工资纠纷正在仲裁中。
• Both sides have agreed that the arbitration will be binding.双方都赞同仲裁具有约束力。

2 cargoes   

n.（船或飞机装载的）货物( cargo的名词复数 )；大量，重负

参考例句：

• This ship embarked cargoes. 这艘船装载货物。 来自《简明英汉词典》
• The crew lashed cargoes of timber down. 全体船员将木材绑牢。 来自《简明英汉词典》

3 shipping   

n.船运（发货，运输，乘船）

参考例句：

• We struck a bargain with an American shipping firm.我们和一家美国船运公司谈成了一笔生意。
• There's a shipping charge of ￡5 added to the price.价格之外另加五英镑运输费。

4 consignment   

n.寄售；发货；委托；交运货物

参考例句：

• This last consignment of hosiery is quite up to standard.这批新到的针织品完全符合规格。
• We have to ask you to dispatch the consignment immediately.我们得要求你立即发送该批货物。

5 stipulated   

vt.& vi.规定；约定adj.[法]合同规定的

参考例句：

• A delivery date is stipulated in the contract. 合同中规定了交货日期。
• Yes, I think that's what we stipulated. 对呀，我想那是我们所订定的。 来自辞典例句

6 lodging   

n.寄宿，住所；(大学生的)校外宿舍

参考例句：

• The bill is inclusive of the food and lodging. 账单包括吃、住费用。
• Where can you find lodging for the night? 你今晚在哪里借宿?

7 invoiced   

开发票（invoice的过去式与过去分词形式）

参考例句：

• The manufacturer invoiced our company for two typewriters. 制造厂家给我公司开了一张两部打字机的发票。
• Claims for shortage, some electrical appliances invoiced but not delivered. 索赔数量不足，有些电气用品开过发票，但却未到货。 来自商贸英语会话

8 transit   

n.经过，运输；vt.穿越，旋转；vi.越过

参考例句：

• His luggage was lost in transit.他的行李在运送中丢失。
• The canal can transit a total of 50 ships daily.这条运河每天能通过50条船。

9 disposition   

n.性情，性格；意向，倾向；排列，部署

参考例句：

• He has made a good disposition of his property.他已对财产作了妥善处理。
• He has a cheerful disposition.他性情开朗。

10 unpacking   

n.取出货物，拆包[箱]v.从（包裹等）中取出（所装的东西），打开行李取出( unpack的现在分词 )；拆包；解除…的负担；吐露（心事等）

参考例句：

• Joe sat on the bed while Martin was unpacking. 马丁打开箱子取东西的时候，乔坐在床上。 来自《简明英汉词典》
• They are unpacking a trunk. 他们正在打开衣箱。 来自《简明英汉词典》

11 conformity   

n.一致，遵从，顺从

参考例句：

• Was his action in conformity with the law?他的行动是否合法？
• The plan was made in conformity with his views.计划仍按他的意见制定。

12 specification   

n.详述；[常pl.]规格，说明书，规范

参考例句：

• I want to know his specification of details.我想知道他对细节的详述。
• Examination confirmed that the quality of the products was up to specification.经检查，产品质量合格。