购物英语对话-Not Delivered on Time(1)

A: I have a problem.
B: What's the problem?
A: My mattress¹ was supposed to be delivered today.
B: Is there a problem?
A: The delivery people showed up four hours late.
B: I apologize for their tardiness².
A: I was late for work because of them.
B: Again, I do apologize for the inconvenience.
A: I want my money back for the delivery.
B: Seeing as they were late, that won't be a problem.
A: It shouldn't be a problem.
B: I'm going to refund³ your money right now.
 

1 mattress   

n.床垫，床褥

参考例句：

• The straw mattress needs to be aired.草垫子该晾一晾了。
• The new mattress I bought sags in the middle.我买的新床垫中间陷了下去。

2 tardiness   

n.缓慢；迟延；拖拉

参考例句：

• Her teacher gave her extra homework because of her tardiness. 由于她的迟到，老师给她布置了额外的家庭作业。 来自辞典例句
• Someone said that tardiness is the subtlest form of selflove and conceit. 有人说迟到是自私和自负的最微妙的表现形式。 来自辞典例句

3 refund   

v.退还，偿还；n.归还，偿还额，退款

参考例句：

• They demand a refund on unsatisfactory goods.他们对不满意的货品要求退款。
• We'll refund your money if you aren't satisfied.你若不满意，我们愿意退款给你。