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(单词翻译:双击或拖选)
A: I want to change rooms. In fact, I want a refund1 for tonight!
B: And the problem is, sir?
A: Cockroaches2 have taken over my room!
B: My apologies, sir. We'll give you a new room and refund the value of your current room.
A: Thank you. I want to continue to be able to recommend this hotel to others.
B: We always try to serve our guests in the most agreeable way possible.
点击收听单词发音
1 refund | |
v.退还,偿还;n.归还,偿还额,退款 | |
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2 cockroaches | |
n.蟑螂( cockroach的名词复数 ) | |
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