英语PK台 第141期:上帝把你投诉了(1)

 Dialogue 1:

(Xiao Gao has returned to the store where he bought his phone, he hassome complaints about the customer service)

（小高又回到他买手机的那个店，他想要投诉一个店员的服务态度）

Jingjing: Yes, how can I help you?

京晶：你好，需要什么帮助？

Xiao Gao: I'd like to speak with the manager regarding a purchase I madeyesterday.

小高：我想跟你们经理谈谈昨天买东西的事情。

Jingjing: Is there something that perhaps I can help you with?

京晶：我有什么能帮你的么？

Xiao Gao: No, I'd like to see the manager on this one.

小高：不用，这件事情我想找经理谈。

(manager arrives)（经理来了）

Jingjing: Yes, can I help you?

京晶：您好，您需要什么帮助？

Xiao Gao: Yes, I bought this phone yesterday and your rep was extremelydiscourteous and unpleasant. He was wheeling and dealing¹, I want to tell youabout his ignorance.

小高：我昨天在你们这儿买了一个手机，但是你们的销售代表非常无礼和不快，为了卖东西不择手段，我想要投诉他。

Jingjing: Could be the new fellow, he's not up to scratch, and I'm afraidhe's a repeat offender² in the courtesy department.

京晶：估计您说的是我们的新员工，他还不太合格，而且我恐怕就礼貌问题来说他已经不是第一次犯错了。

Xiao Gao: With service like that, you are sure to lose your client base.

小高：如果你们的服务一直是这样的，肯定要丢掉很多客户的。

Jingjing: I'm so sorry about this, sir, is there anything particular youwould like to share for the record?

京晶：对此我感到非常抱歉，先生，您还有什么具体想要告诉我们，以便我们记录在案的吗？

Xiao Gao: Yes, he was running me around in circles regarding therefund policy. Also, he seemed to be playing for time when I asked himabout your competitor's models.

小高：嗯，在关于退款问题上他一直在跟我绕圈子，而且当我问他关于你们竞争者的一些机型的时候，他一直在拖延时间。

Jingjing: He's very green but that's not an excuse. I'll be sure to have a word with him.

京晶：虽然他是个新手，但这绝不是个理由。您放心，我肯定会找他谈话的。

Xiao Gao: I would appreciate that, thank you.

小高：那就好，谢谢！

习语短语

1. on this one = 在这件问题上

2. wheeling and dealing = 不择手段，不诚实

3. not up to scratch = 不合格

4. repeat offender = 一直犯同样错误的人，惯犯

5. client base = 客户源

6. for the record = 记录在案

7. run someone around in circles = 绕圈子，令某人困惑

8. play for time = 拖延时间，制造借口

9. green = 生疏的,(工作)不熟练的

1 dealing   

n.经商方法，待人态度

参考例句：

• This store has an excellent reputation for fair dealing.该商店因买卖公道而享有极高的声誉。
• His fair dealing earned our confidence.他的诚实的行为获得我们的信任。

2 offender   

n.冒犯者，违反者，犯罪者

参考例句：

• They all sued out a pardon for an offender.他们请求法院赦免一名罪犯。
• The authorities often know that sex offenders will attack again when they are released.当局一般都知道性犯罪者在获释后往往会再次犯案。