英语口语：如何道歉和投诉

 　　在各种场合，难免会出点什么岔子，影响别人就要跟人道歉，别人影响了自己可没跟你道歉，就可以找相关的人投诉啦，关键是英文怎么表达呢？

　　A: Oh, excuse me. I just spilled my coffee on your carpet.

　　B: Don't worry about it.

　　A: Anyway I want to pay for the cleaning.

　　B: It's no big deal

　　A: I have been waiting for Mr. T. Carpenter¹ for thirty minutes.

　　B: I'm sorry, but he's still in a meeting.

　　A: Well, how much longer do you think he will be?

　　B: Oh, he should be finished soon.

　　A: I'm sorry I got angry at you at the party.

　　B: That's too bad. Everyone will be disappointed².

　　A: I'm sorry if I've caused any problem.

　　B: No, no problem at all.

　　A: I'm sorry I'm late. Have you been waiting long?

　　B: No, I just got here.

　　A: Oh, I'm terribly sorry, sir. Are you all right?

　　B: I'm all right. Don't worry.

　　A: Ouch!

　　B: Oh, I beg your pardon.

1 carpenter   

n.木工，木匠

参考例句：

• I have a complete set of carpenter's tools.我有全套的木工工具。
• He worked in a carpenter's shop.他在一家木工厂工作。

2 disappointed   

adj.失望的，不满意的，不如意的

参考例句：

• He seemed disappointed when the man refused his request.当那个人拒绝了他的要求时他看起来很失望。
• He was disappointed so often that he became hopeless.他屡次失望，以致变为了绝望。