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(单词翻译:双击或拖选)
抱怨投诉便条
(关键词complain, dissatisfaction)
a.抱怨投诉行为
b.投诉内容具体描述
c.要求弥补纠正赔偿
d.抱怨投诉者对弥补纠正赔偿等的敦促或威胁
套句:
行为描述I’m writing to bring your attention to the problems I have had with …Here’s the problem…
解决方式的要求:It would be very kind( considerate) of you to…address this problem soon. / take steps to rectify1 this situation soon. / turn it down a little? /
敦促或威胁: Frankly2, I really can’t put up with the situation any more. You must rectify the situation, or I will take it to the court. / If you can’t give me a satisfactory answer, I will complain it to the Consumer Association.
范文:
April 20,2008
Dear Sir or Madam,
I went to your store to buy a Radio watch last Sunday. When I mentioned the high price, the No. 5 saleswoman replied in a sarcastic3 tone, “You can go ahead and buy a cheap fake from other stores”. She didn’t know how to treat a prospective4 buyer! I hope you can improve your service and give me a face-to-face apology. My telephone number is 010-12345567.
Sincerely yours,
Amelia
点击收听单词发音
1 rectify | |
v.订正,矫正,改正 | |
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2 frankly | |
adv.坦白地,直率地;坦率地说 | |
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3 sarcastic | |
adj.讥讽的,讽刺的,嘲弄的 | |
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4 prospective | |
adj.预期的,未来的,前瞻性的 | |
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