Clerk: Hello. Levin’s Music.
Ariel: Hello. I was wondering if you carry classical CD’s.
Clerk: Yes, we have a pretty large selection. What are you looking for?
Ariel: I’m trying to find the latest Reunion Island Ensemble CD.
Clerk: I’m not sure we have that in stock. We have a lot of CD’s on back order. Can I put you on hold while I check?
Ariel: Sure.
Clerk: Okay. We have one copy of their 2005 CD left. Is that the one you’re looking for?
Ariel: Yes, it is. How much is it?
Clerk: Let me check the price. It’s $17.95.
Ariel: That’s great. Could you hold that for me?
Clerk: We can reserve it for you for 24 hours. When you come in, just go to the customer service desk. What’s your name?
Ariel: It’s Ariel, A-R-I-E-L. What are your store hours?
Clerk: We’re open weekdays from 9:00 a.m. to 9 p.m., and 9:00 to 6:00 on weekends.
Ariel: I’ll be in later today to pick that up. Thanks a lot for your help.
Clerk: It’s no problem. Is there anything else I can help you with?
Ariel: No, that’s all. Thanks, again.
Clerk: You’re welcome and thanks for calling Levin’s.
Script by Dr. Lucy Tse
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