Store owner: Hello.
Karin: Hello, is this Joe’s Shoe Repair?
Store owner: Yes, how can I help you?
Karin: I’m calling to find out your business hours.
Store owner: We’re open 24/7.
Karin: Really? You’re open 24 hours a day, seven days a week?
Store owner: Yes, we are, more often than not. Of course we close for major holidays.
Karin: Is that all?
Store owner: We also close the first and third Monday and every other Sunday of each month, except the fourth Sunday, when we’re always open 8:00 a.m. to 5:00 p.m., unless we have extended hours.
Karin: Oh, okay. If I brought in a pair of shoes to be fixed today, how quickly can you have them ready?
Store owner: Normally, we can have shoes repaired in three or four days, but not this week.
Karin: Why?
Store owner: We’re closed Wednesday through Friday for renovation.
Karin: Okay, what if I brought them in next week?
Store owner: That’s no good either. The exterminators are coming in and we’re closed Monday through Thursday.
Karin: Are you pulling my leg?
Store owner: Of course not! This is a respectable business. I never joke about business.
Karin: How about the week after next?
Store owner: Sorry, but you’re out of luck. The week after next we’re closed for vacation.
Karin: When do you actually open 24/7?
Store owner: We’re always open 24/7 – with just a few exceptions.
Script by Dr. Lucy Tse
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