Mr. Rob Subbaraman

　　Export Manager

　　Nusantara Trading Co. Ltd.

　　Jalan Malaks No.51

　　Jakarta

　　Indonesia

　　Dear Mr. Subbaraman,

　　Order NT-20717

　　We have received the documents and taken delivery of the above order which arrived at Kowloon on the M.V. Toho Maru.

　　On checking the goods we found that carton 13 contained only 15,000 Coconut ball pens,although 24,000 had been entered on both the packing list and the invoice.

　　The full consignment is urgently required to complete orders for three of our major customers so it is absolutely essential that you ship the additional 9,000 ball pens on the earliest possible flight from Jakarta.

　　This is the third time in the last twelve months that you have short-shipped one of our orders.If there is any further repetition of this we will be forced to look for an alternative supplier.

　　Yours Sincerely,

　　Leung Suet Chan

　　Deputy Manager