1.The only way to get the best of an argument is to avoid it.

　　2.Show respect for the other person's opinions. Never say, “ You are wrong.”

　　3.If you are wrong, admit it quickly and emphatically.

　　4.Begin in a friendly way.

　　5.Let the other person do a great deal of the talking.

　　6.Let the other person feel the idea is his or hers.

　　7.Try honestly to see things from the other preson's point of view.

　　8.Be sympathetic with the other person's ideas and desires.

　　9.Dramatize your ideas.

　　Nine Ways of Being a Leader

　　1.Begin with praise and honest appreciation.

　　2.Call attention to people's mistakes indirectly.

　　3.Talk about your own mistakes before criticizing the other person.

　　4.Ask questions instead of giving direct orders.

　　5.Let the other person save face.

　　6.Praise the slightest improvement and praise every improvement. Be“ hearty in your approbation and lavish in your praise.”

　　7.Give the other person a fine reputation to live up to.

　　8.Use encouragement. Make the fault seem easy to correct.

　　9.Make the other person happy about doing the thing you suggest.

　　如何赢得朋友，如何影响他人

　　赢得人们按照你的思路行事的九大诀窍

　　1.赢得争论的惟一方法是回避它。

　　2.尊重他人的意见，永远别说，“你错了。”

　　3.如果你错了，立刻并且明确地承认它。

　　4.以友好的方式开始。

　　5.让他人多多讲话。

　　6.让他人感到主意是他/她出的。

　　7.真诚地从他人的角度看问题。

　　8.同情他人的见解和愿望。

　　9.生动地表达你的思想。

　　当领导人的九大诀窍

　　1.从赞扬和真诚赏识他人开始。

　　2.委婉地指出他人的过失。

　　3.在批评他人之前，首先谈谈自己的错误。

　　4.多询问，别直接下命令。

　　5.给别人留面子。

　　6.即使最小的改进，也要表扬；每有改进，都要表扬。“赞赏要由衷，表扬要慷慨。”

　　7.给他人一个好名声，使其与之相配。

　　8.多鼓励，使过失显得容易纠正。

　　9.让他人乐意做你建议他做的事。