您要哪里？

　　2. Could I have extension 239，please？

　　请转接分机239。

　　3. I'm sorry the number's engaged．

　　对不起，这个电话有人在打。

　　4. The line is free now．I'll put you through．

　　不占线了，我帮您接过去。

　　5. Whom am I speaking to，please？

　　请问是哪位？

　　6. Do you mind if I use your phone？

　　我可以用一下你的电话吗？

　　7. I wonder if I could make a long distance call？

　　我能打个长途吗？

　　8. I'd like the extension 4130，please．

　　请转4130分机。

　　9. The number is busy now．

　　电话占线。

　　10. Well，it's ringing，go ahead，please．

　　好了，通了，请讲话。

　　11. And it took me quite a long time getting to you．

　　好不容易才给你打通。

　　12. I've been busy on the phone．

　　我一直在通话。

　　Dialogue A

　　(A：Operator B：Mary C：Jim)

　　A：Hello．Dodge Automobiles．How may I driect you call？

　　B：Could I have extension 239，please？

　　A：I'm sorry the number's engaged．Would you care to wait，please？

　　B：Sure．

　　(A few minutes later．)

　　A：The line is free now．I'll put you through．

　　C：Hello．This is Jim．Whom am I speaking to，please？

　　B：It's Mary．

　　C：Oh，Mary．

　　B：Where were you last night，Jim？I waited for you for almost anhour．

　　C：Oh！I'm sorry．I completely forgot．

　　B：You forgot！What did you do last night？

　　C：I stayed in…I was studying．

　　B：No，you weren't．I saw you at a quarter past seven and youwere with another girl．

　　C：I'm sorry，Mary．I'll explain everything．It won't happen a-gain．

　　B：It certainly won't．I'm never going to see you again(Maryhangs up the receiver)．

　　Dialogue B

　　(A：Susan B：John C：Operator D：Mike)

　　A：Do you mind if I use your phone？

　　B：No，not at all．Go ahead．It's over there in the corner．

　　A：I wonder if I could make a long distance call？

　　B：Of course．

　　(Pause)

　　A：Hello．I'd like the extension 4130，please．

　　C：Sorry．the number is busy now．Will you please hold the line？

　　A：No，I'll try agian later．

　　(A few minutes later)

　　A：Hello，operator．Extension 4130．Would you put me through a-gain，please？

　　C：OK，the line is free．Just a moment．(Pause)Well，it's ringing，go ahead，please．

　　A：Hello，Mike？It's Susan speaking．The line was very busy，andit took me quite a long time getting to you．

　　D：Yes．I'm sorry．I've been busy on the phone．How are you，dear？

　　A：Not very well．Something awful happened．We went to the Por-tobello Road and someone stole my handbag．

　　D：Oh，dear，did you lose a lot of money？

　　A：No，only a few pounds，but my passport was in the bag．That'swhat I'm really worried about．

　　D：You must tell your embassy about it and I think they'll issueyou with a new one．

　　A：I'd better go tomorrow．

　　D：They might not be open on Saturday，so you ought to ringthem to check first．

　　A：Yes，I'll do it tomorrow．

　　D：And Susan…

　　A：Yes？

　　D：Don't be too upset…it's not the end of the world．

　　A：OK．I'm getting better，thank you，dear．Good-bye．

　　D：Bye．Susan．

　　Words and Expressions

　　automobile n．汽车，机动车

　　extension n．(电话)分机

　　engaged a．占线的

　　completely ad．完全；十分；彻底

　　quarter n．四分之一；一刻钟

　　receiver v．(电话的)听筒，收话器

　　distance n．距离，路程

　　ring v．敲钟，打铃，响，鸣

　　awful a．糟糕的；极坏的；威严的；可怕的

　　steal vt．偷；窃取

　　handbag n．(女用)手提包

　　pound n．英镑；磅

　　passport n．护照

　　embassy n．大使馆

　　issue n．配给，发给

　　ought v．应当，应该

　　check v．核对

　　upset v．使不安；扰乱

　　a．不安的，难过的