OBJECTIVE：To  contribute  developed  customer  relations  and  administrative  skills  to  a  challenging  in  a  hotel.

　　SUMMARY  OF  QUALIFICATIONS：

　　Developed  interpersonal  skills，having  dealt  with  a  diversity  of  clients，professionals  and  staff  members. Detail-and  goal-oriented. Function  well  in  high-stress  atmosphere. Knowledgeable  on  both  EECO  and  APTEC  computers  systems. CAREER  HISTORY 1992-Present  THE  OLIVER  HOTEL，Whitewater，KS Hotel  Clerk Resolved  guests“  needs.Controlled  reservation  input  utilizing  EECO  computer  system.Handled  incoming  calls.Maintained  daily  reports  involving  return  guests，corporate  accounts，and  suite  rentals.Inspected  rooms.

　　1988-1991  WALDEN  HOTEL，Walton，KS Hotel  Clerk Trained  personnel.Handled  telephone，international  fax  and  telex  bookings.Maintained  daily  and  monthly  reports  tracking  demands  and  guaranteed  no-show  billing.Utilized  APTEC  computer  for  inputting  group  booking  and  lists.

　　1986-1987  WALDEN  HOTEL，Walton，KS Sales  Associate Assisted  customers.Maintained  stock.Opened/closed  shop.Tracked  best  selling  novels，and  made  recommendations  to  customers.

　　1983-1985  BETHEL  COLLEGE，North  Newton，KS Secretary Responsible  for  general  clerical  duties.Resolved  inquiries.Assisted  in  locating  guest  speakers.

　　EDUCATION BETHANY  COLLEGE，Lindsborg，KS Bachelor  of  Science；Sociology，1983

　　PREFERENCES Furnished  upon  request.

　　Candidate“s  customer  relations  and  administrative  skills，essential  in  the  hotel/hospitality  field，are  emphasized  throughout  the  resume. Education  is  de-emphasized  because  candidate”s  work  history  is  strong.