Well, we could use words like “angry” or “furious”. But these words are too strong. If someone is angry or furious, they are shouting at people and banging the table. I was not shouting at people about my internet connection, nor was I banging the table. So “angry” and “furious” are not the right words.

　　Could we use the word “upset”? If something upsets you, it means that it has hurt you emotionally. You may be unable to discuss the upsetting thing without crying. You may not want to talk to people, or to eat your food. Well, my internet connection problem was not like that. So I was not “upset” when my internet connection stopped working.

　　We need some words that mean “a little bit angry”. There are several of them. We can say, for example, that I was cross when the train was late and I missed an important meeting. I was annoyed when I could not find my car keys. I was irritated when someone did not reply to an e-mail. Yes, all of these words would do – I was cross, and annoyed, and irritated, when my internet connection stopped working.

　　But there is another word that describes exactly how I felt. I wanted to do things – surfing the net, sending e-mails etc – but I could not. And I could do nothing to solve the problem. The only thing to do was to wait for my internet provider to mend the connection. And it was Christmas, so all of their engineers were on holiday. So I had to wait, and wait, and wait! I felt “frustrated”. The feeling we have when we cannot do something we normally do is “frustration”. If you break your leg, and you cannot play football for two months, you might find this “frustrating”. That is how it was with my internet connection – it was frustrating. I felt frustrated

　　The really bad news is that my internet connection still does not work. I have complained to my internet company. They say that there is nothing wrong. What do they mean, nothing is wrong? I can’t access the internet. Of course something is wrong. Now I am very frustrated. I am not just cross with my internet company, I am starting to be angry. I am shouting at the internet company and banging the table. I have cancelled my contract with them, and next week some nice people from the cable TV company will come and install a new fibre-optic cable to my house, and I will have the internet again.

　　And how will I feel then? “Happy” – yes, of course. But a really good word is “relieved”. Imagine that your teenage daughter goes out with some friends for the evening. She says she will be home at 10 o’clock. Ten o’clock comes and she is not home; 10.30, 11 o’clock. You get worried and anxious. What has happened? Should you telephone the police? Then at midnight, the phone rings. It is your daughter. She is at her friend’s house. How do you feel? You might be cross with your daughter because she did not telephone earlier. But mainly you would feel relieved – no more worries, no more problems, everything is OK again – relieved. That is how I shall feel when my internet connection is back – relieved.

　　In the meantime, I am using an internet cafe to upload my podcasts. It takes a lot longer to make and upload podcasts without an internet connnection at home. So, sorry, I do not have time to find a good picture to put on the website or your iPod screen to illustrate this podcast. And I may not be able to make another podcast until my internet connection is back. How will you feel about no new podcast next week? Will you be angry, or annoyed, or upset, or frustrated? Or will you feel relieved? I hope not!