怎样回答没有把握的事情(在线收听

   在办公事务中,若有客户向你咨询一件你没有把握的事情,你该如何回答呢?我们看看下面这位是怎么回答的吧!

  A: Good morning. Can I help you?
  B: Good morning. Is this Modern Office Ltd.?
  A: Yes it is.
  B: I'm Mike & C. Ltd. I want to know if our order is in shipment.
  A: I'm afraid I'm not sure on that. Is there a number where you can be reached?
  B: Yes, 852-3432. How soon can you get back to me?
  A: I should be able to get this information for you by this afternoon. I'll call you as soon as I know.
  B: All right. Please leave a message with my secretary if I'm not in.
  原文地址:http://www.tingroom.com/listen/qzyy/226454.html