财富精英励志演讲 第163期:携手打造电子化世界(15)（在线收听）

 The HP Changengine technology makes it possible to pull the process logic outside of the application. This allows customers to change the business logic without changing the application, thus dramatically speeding up how rapidly they can re-engineer their business processes. We have already introduced two software solutions based on this technology. HP AdminFlow is a software product that automates internal administrative processes. Examples include IT service request automation, automation of travel and expense reporting, and human resource management automation. Sumitomo Life Insurance has used this solution to change hundreds of processes quickly, as they prepare for industry deregulation. HP SmartContact is the integration technology that manages multiple customer contact channels, such as telephony, the Internet, fax, and electronic mail. Blue Cross of California, a major health-insurance provider, has used this approach to create an integrated "virtual" call center that has greatly improved the productivity of their customer-service representatives the satisfaction of their customers. We also have plans to offer a supply-chain solution based on HP Changengine. HP imaging technology is going to play a major role in E-business, making possible applications like electronic catalogs, remote medical diagnostics and insurance-claim processing, to name just a few.