有效沟通法则-寻求反馈(8)(在线收听) |
How to become an effective communicator.
有效沟通法则
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Confirm that you have a mutual understanding of what's being communicated.
We often think that we've reached a resolution and come to an understanding, only to find out that we have completely misunderstood the other person's thoughts.
This not only confirms that you have successfully communicated; it also makes the other person feel that they have been heard and understood.
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