Scratch the surface ( something superficial )

Hit the book:

Complimentary

Partial

Pajama

Long haul flight

Tip the scale

Well heeled

Inaugural

Flagship

Lingering perception

Free snacks, beer and wine: US airlines are trying harder to win back Aussie travellers.

"We're refocussing on the big and little things that we know matter to our customers, and shape how they feel about their travel experience," said Jimmy Samartzis, United's vice president of food services and United Clubs.

Free beer and wine.