安娜！Lime先生吗？

　　Oh dear Denise, I think I need a bit more help from you.

　　亲爱的，丹尼斯，我想我需要你再给我一点帮助。

　　He wants to talk about personnel…people, staffing…

　　他想跟我讨论人事部……人员，员工……

　　Are you sure? I think he means a personal nature, not personnel! That Mr Lime!

　　你确定吗？我认为他的意思是私事，不是人事部！那个Lime啊！

　　Mr Lime indeed. Anyway, Anna had an excellent phone manner.

　　Lime先生确实是这样。总之，安娜有了不错的电话谈话技巧了。

　　Let's hear those phrases again: Hello? Tip Top Trading. This is Anna speaking.

　　让我们再听听这些表达：你好？这里是Tip Top Trading，我是安娜。

　　Hello? Anna speaking.

　　你好，我是安娜。

　　Hello Mrs Smith, how can I help you?

　　你好，史密斯女士，我能帮你做什么吗？

　　Hello Mrs Smith, how are you?

　　你好，史密斯女士，你好吗？

　　I'm really sorry, he's not available at the moment. Can I take a message?

　　我很抱歉，他目前不在。我能帮你留言吗？

　　I'm afraid he's busy – shall I ask him to call you back?

　　恐怕他现在很忙，我能让他过会儿打给你吗？

　　Thank you for calling, goodbye.

　　谢谢你的来电，再见。

　　But how is Anna going to handle Mr Lime's request?

　　但是安娜要如何处理Lime先生的请求？

　　I can't wait till next time! Bye!

　　我等不及到下次揭晓了！再见！