In this Business English Podcast lesson we continue our series on making telephone calls in English by looking at how to deal with technical problems and clarify information using alternative choice questions. This questioning technique is useful when you need to clarify important information or reach a decision.

　　打电话：处理询问和技术难题

　　在这节课，我们就继续讲如何用英语打电话来处理技术难题，提供可供选择的方案来询问从而来阐明情况。当你需要阐明重要的情况或是需要达成协议时，这种询问技巧十分有用。