在这节商务英语播客中，我们来看下当你处理危机时策划和计划时多么的重要。

　　Any crisis is a test of business strength. To be more specific, it’s a test of people in business. There’s nothing like a crisis to show us who can handle the pressure and who will crack. Can your business come through a crisis well? Do you have people with the right leadership skills and decision-making abilities to handle the crisis successfully? Let’s see how our team handles things.

　　什么样的危机都是对商业实力的测试。具体来说，是对处理商业的人的测试。再没有像危机那样能够显示谁能处理好压力，谁会崩溃。你的商业能度过危机吗？你有拥有领导技巧并能成功处理危机的决策能力的人吗？我们来看下如何处理危机。

　　Our last episode was about taking control in a crisis. We heard Sandy and Mike report a factory accident to their boss Frank. Frank handled that early part of the crisis well. He calmed his employees down, gave them clear orders, and reassured them.

　　上节课说到控制危机。Sandy 和 Mike向他们的老板Frank汇报工厂事故。 Frank处理了危机的前半部分。他让员工冷静下来，给出明确的命令，并消除他们的顾虑。

　　Today, we’ll see how they develop a strategy to handle the crisis. Mike has been instructed to call the company’s VP of Communications in Singapore. Her name is Monika Jing, and she’ll show some clear thinking in assessing the problem and making a plan going forward.

　　今天，我们来看下他们是如何制定策划来处理危机的。Mike被要求给新加坡公司的VP of Communications 打电话。她的名字是Monika Jing，她会对事故进行估计并给出清晰的想法并使计划生效。

　　Listening Questions:

　　1. Who has Mike talked to about the incident?

　　2. What does Mike say could happen if the situation is really bad?

　　3. What does Monika want Mike to do while she contacts other people?