Good, good, this should be easy. 很好，这样很简单。

　　Were you using many applications when it crashed? 崩溃前你用的应用多吗？

　　Applications? 应用？

　　Did you have lots of things open – documents, spreadsheets, videos, other software? 你打开的东西多吗？如文件，表格，视频和其他软件？

　　Well, I suppose I did. 我想是的。

　　Right, well… Anna isn't it? -Yes. 好的，你是安娜吧？-是的。

　　Right, well Anna, try pressing control, alt, delete, at the same time – after that try opening Windows again. 好的，安娜，试着同时按control，alt，delete键，之后重启Windows

　　OK.Tom, could you open the windows please. 汤姆，你能打开窗户吗？

　　What eh? The windows? ! 什么？窗户？

　　Yes. Dave says so. 是的，戴夫这么说的。

　　No, no, no. Open Windows 7 on your computer. 不，不，在你的电脑上打开Windows 7

　　Oh, silly me! 我真蠢。

　　No, the screen just freezes. 不行，屏幕还是死机的状态。

　　I'm a bit worried because I think I've lost some documents. 我有点担心，因为我想我的文件没有了。

　　Hmmm. In that case the only thing to do is reboot it. 这样的话，唯一要做的就是重启。

　　Reboot it? You mean kick it? ! Reboot？你是说踢它？

　　No! Reboot means turn it on and off again. 不，Reboot的意思是重启。

　　Oh I see.No Dave, I have already tried turning it off and on again but that hasn't fixed it. 我懂了。不，戴夫，我已经重启了，但是不管用。