We'd like to have you help straighten out the trouble concerning the bicycles.  我们希望您能帮我们解决有关自行车产品的麻烦。

　　OK, can you give me the facts?  当然，能讲讲情况吗？

　　We have here a copy of the inspection certificate issue by the Commodity Inspection Bureau and a set of photos.  这是商检局开具的检验证明书副本和一组照片。

　　The inspection certificate states that the bikes were found rusty when they were unpacked and the photos taken on the spot back up the findings.  检验证明书上说，开箱时发现自行车已经生锈，这些当场拍的照片能证明这点。

　　Are all our bikes like this?  我们的自行车都这样吗？

　　Not all, there are 5 of them that have rust stains.  不是全部，五辆有锈斑。

　　That is very unfortunate.  真是太不幸了。

　　Our manufacturer has always attached great importance to the quality of their products.  我们的厂家对他们的产品质量向来很重视，

　　But maybe the rust stains are due to dampness at sea.  也可能这些锈斑是海上受潮造成的。

　　If that's the case, the liablity should rest with the insurance people.  如果那样的话，就应该由保险公司负责。

　　But our experts are of the opinion that the rust stain are not due to dampness but to poor workmanship.  但是我们的专家认为，锈斑并不是由于受潮所致，而是由于手工艺粗糙造成的。

　　Please look at the picture.  请看照片，

　　They surely prove that the derusting of the bikes before plating was not thoroughly done.  可以肯定证明，电镀之前，自行车的除锈工作搞得不彻底。

　　Well, it seems that manufacturers have not lived up to their standard in this case.  嗯，看来这次厂家没有达到他们的操作标准。

　　On the strength of this evidence, the responsibility rest with the producer and not with the insurance people.  证据表明，责任是生产商方面的，不在保险公司方面。

　　It's obvious that the manufacturers didn't strictly observe the proceeding requirements as stipulated in our contract.  很显然，厂家没有严格遵照我们合同中规定的加工要求做。

　　Well, I'm very sorry for this.  对此，我深感抱歉，

　　We'll replace the defectively bikes with new ones.  我们有毛病的自行车都换成新的。

　　Thank you for sorting out the matter for us.  谢谢您把这事解决了。