外贸英语话题王 第153期:售后调查(在线收听) |
After-sale service 售后调查 Good morning, sir. May I help you? 上午好,先生。我可以为您效劳吗?
Yes. I'd like to speak to the manager, please. 我想见你们的经理。
I'm sorry our manager has been out. 对不起,我们的经理出去了,
What can I do for you? 我可以帮助您吗?
I bought a computer from your company the day before yesterday, but it doesn't work today. 我前天从你们公司买了一台电脑,可是今天就坏了。
So you are saying you turn on the computer and see nothing. 您是说您开机后,什么都看不见?
Yes, it is so strange. 是的,就是那么奇怪。
From what you said, sir. I would say that you have a larger problem than just the monitor. 先生,从您说的情况看,这不仅仅是显示器的问题,
It can be anything inside the computer or your head. 可能是内部的故障。
No matter what problem is, I need the computer to work. 不管是什么原因,我需要电脑工作。
I see, is there any way for you to bring it up and have a looked at? 我明白。您能够将电脑送来给我们看看吗?
If not, our repaireman can come to you. 如若不便,我们可以上门服务的。
I would prefer you come here. 我倒宁愿他来。
No problem, sir. 没有问题,先生。 |
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