Business Etiquette 礼节美语 第012讲（在线收听）

陈豪在美国ABC公司工作。他经常要用电子邮件和公司内外的人联系。今天他见到了一个他不认识的英文词，所以就去请教美籍华人Mary。

(Office ambience)

C: Hey, Mary，我知道etiquette这个词的意思是礼节，礼貌。可是，什么是netiquette? NETIQUETTE。

M: Netiquette是人们新创造的一个词。意思是网上礼节，也就是good behavior on the Internet。

C: 网上还有礼节！Why don't you give me an example.

M: 比如说，你最好不要全用大写来写email。If you type in all capital letters, people would think you are shouting your message。

C: 噢，怪不得那天销售部的Robert问我: Why did you yell at me? 可有的人给我email全用小写，那是什么意思呀？Whisper？说悄悄话呀？

M: No。 那天财务部的Kevin不是给我们俩写的email都用小写吗？全用小写一般是不正式的，like chatting with your friends。

C: Email本身就是不正式的。

M: That's true, but that does not mean you can ignore appropriate etiquette。我得去开个会，午饭时再接著谈吧！

C: Fine! See you at the cafeteria at 12:00pm.

******

M: 哟，陈豪，你怎么吃那么快呀！

C: 我刚才真是饿死了，不过我很想知道还有哪些网上礼节。

M: 首先，在你送出e-mail 之前，check if there are mistakes such as spelling, grammar, punctuation and word choice. If your e-mail is sloppy, you will be perceived as sloppy and disrespectful to the recipients.

C: 我有两次发e-mail给客户时忘了附件。几个客户马上回e-mail问我: What attachment?

M: 是呀，一旦e-mail发出去以后，你就没法收回了。发现错误后最好的办法就是纠正错误，再重新发一次。你应该在subject line里写: corrected version with attachment included。

C: 下回我一定这样做。

M: 最好是不要出这样的差错。Before you hit the send button, check your spelling, grammar, punctuation and word choice. Sloppiness gives people a bad impression and is disrespectful to others. When mistakes are found, correct them and resend the e-mail. Typing in all capital letters seems that you are shouting, or typing in all lower keys are like chatting with your friends.