A: I want to change rooms. In fact, I want a refund for tonight!
B: If you tell me the exact problem, I can be more helpful.
A: Cockroaches have declared war on my room!
B: Allow me to apologize. I'll give you another room right now, and a full refund for tonight.
A: Thank you for not asking me to collect the roaches in a jar as evidence.
B: Sir, only your mother wants to please you more than we do.
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