A: Why am I being charged $10 for a movie that I never ordered?
B: Sir, according to your file, you spent Monday evening watching "Titanic."
A: Well, the file is wrong. I was at a great concert that night.
B: Well, this wouldn't be the first time that a file was wrong. Just a moment, please.
A: Thank you for taking care of it so quickly.
B: Sir, when I deleted the $10, the program automatically added a $2 service charge.
A: You can't do that! You can't charge me for a mistake that you made!
B: Sometimes you can't win for losing, sir.
A: Well, now I've seen it all! What a rip-off this place is!
B: I don't blame you, sir. Two dollars is a lot of money.
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