A: There's a problem with my credit card.
B: Tell me what the problem is.
A: A charge came up on my bill that I didn't make.
B: What was the charge for?
A: The charge was for a $350 purse, but I did not buy it.
B: Are you sure that you didn't make that purchase?
A: I would know if I bought something that expensive.
B: I apologize. What day was this purchase made?
A: It was bought on November 12th at 3:15 pm, while I was at work.
B: All right, we'll do an investigation.
A: Until this investigation is finished, will I have to pay for the charge?
B: No, you don't. We'll take care of it.
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