A: Hello, I am calling about my cable service.
B: What's the problem?
A: For the past week my cable hasn't been working.
B: I apologize, but the cable has been down lately.
A: Do you know when it is going to start working again?
B: Give it a couple days, and it should be back on.
A: Will I still have to pay for the cable while it's not working?
B: Since it's not working, I'm going to give you a credit.
A: So I don't have to pay anything?
B: You won't pay anything until your cable starts working again.
A: Okay, thank you very much for your help.
B: No problem. Thank you for being so understanding.
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