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(单词翻译:双击或拖选)
High-Tech1 and Low-Tech, Nigerian E-Commerce Starting to Click 电子商务举步维艰的尼日利亚
LAGOS — A common complaint in Nigeria is that things just don't work. The phones don't work, the Internet is down and the man who fixes your car is nowhere to be found. In this climate of confusion, how does Jumia, a savvy2 new internet company styled like Amazon.com, manage to ship everything from lipstick3 to laser printers across the country?
Lagos, Nigeria’s biggest city, is famous for, among other things, bad traffic and Internet scams. When a few young men here cooked up the idea of opening an Internet retail4 shop in early 2012, they thought they could use both to their advantage. Retail shoppers would happily stay home to avoid traffic, and Nigeria didn’t gain its infamy5 for Internet scams by being computer illiterate6. At a warehouse7 near the Lagos airport, Jumia Managing Director Tunde Kehinde says that when they started, not everyone saw these qualities as advantages.
“Recruiting the initial team was tough and getting suppliers to trust us because everyone -- customers and suppliers -- are skeptical8 about anything online in this part of the world,” recalled Kehinde.
Initially9, it took the startup four weeks to get the site online and to start delivering. But even once they were online, they couldn’t convince Nigerians to enter their credit card numbers into the website, said Raphael Afaedor, another co-founder of Jumia.
“We are not going to grow by actually waiting for people to get comfortable with paying online, so we came up with pay on delivery, where we actually take the product to the person from our warehouse and then the person pays once they see and touch the product,” explained Afaedor.
He said the company started with five motorcycles and a dream to be the largest retailer10 in Nigeria, Africa’s biggest market and home to over 160 million people. They still have a long way to go, but they now have more than 150 vehicles, 600 employees and deliver thousands of items a day.
Like their Western counterpart, Amazon.com, Jumia sells a broad range of items from shoes to booze. Unlike Amazon, retailers11 in Nigeria have to deal with the bad roads, crazy traffic, daily power outages and the widespread corruption12 that make it hard to do business here.
Kehinde said Jumia has managed to grow fast because it has always factored these challenges into their business plan. For example, they dispatch items on motorcycles so they can deliver to homes that aren't near viable13 roads. “It’s a once in a lifetime opportunity. Africa is open for business, but just don’t copy and paste. Come, learn, localize and grow,” said Kehinde.
E-commerce is still new to Nigerians, but Jumia already competes with two other websites: Konga.com and DealDey.com. Jumia investors14 have also opened online shopping centers in Egypt, Morocco, South Africa and Kenya.
Jumia workers call themselves “Jumians” and are on average about 27 years old. Wealthy Nigerians from their parents’ generation shop in London, they say. They hope rich and middle-class Nigerians of their generation will soon start shopping in Nigeria.
1 high-tech | |
adj.高科技的 | |
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2 savvy | |
v.知道,了解;n.理解能力,机智,悟性;adj.有见识的,懂实际知识的,通情达理的 | |
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3 lipstick | |
n.口红,唇膏 | |
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4 retail | |
v./n.零售;adv.以零售价格 | |
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5 infamy | |
n.声名狼藉,出丑,恶行 | |
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6 illiterate | |
adj.文盲的;无知的;n.文盲 | |
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7 warehouse | |
n.仓库;vt.存入仓库 | |
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8 skeptical | |
adj.怀疑的,多疑的 | |
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9 initially | |
adv.最初,开始 | |
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10 retailer | |
n.零售商(人) | |
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11 retailers | |
零售商,零售店( retailer的名词复数 ) | |
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12 corruption | |
n.腐败,堕落,贪污 | |
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13 viable | |
adj.可行的,切实可行的,能活下去的 | |
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14 investors | |
n.投资者,出资者( investor的名词复数 ) | |
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