听见英国 UNIT 12 LISTENING 3 Retuning Goods for Refund 要求退货

 LISTENING 3  Retuning Goods for Refund¹ 要求退货

Vocabulary

 

接下来听到的对话中，用到了1~5 所列出的单字和片语，请从（A）~（F）中选出意思最接近的选项。

 

1. realise                   (A) It’s disappointing.

2. instead                   (B) to give back money

3. That’s a pity.              (C) to notice

4. refund                   (D) In  the place of something previously² mentioned

 

Listening Warm-Up

 

请根据对话内容，选出一个正确的答案。

 

Where is this conversation being held?

(A)   At a baby clothes shop

(B)   At a paint shop

(C)   At a bank

 

 

Task 1

 

下面列出的单字或片语，如果有在对话中出现，请在前面打勾做记号。

_____ item

_____ girl

_____ pink

_____ wrong size

_____ 90cm

_____ the same colour

_____ return

_____ refund

_____cheque

_____bank

_____receipt

_____credit card

 

 

Task 2

 

请根据对话内容，判断下面句子是否正确，如果符合对话内容，请在T做记号，如果不符合，请在F做记号。

 

1.       The customer bought a clothes sized 90cm for her baby yesterday.

2.       The customer was looking for a pink baby item.

3.       The item the customer wanted was there but in a different colour.

4.       The customer wanted the refund in cash.

5.       The customer showed the receipt³ to the shop assistant.

 

Task 3

 

下面是对话一开始的部分， 请再听一次对话，在空格内填入遗漏的部分。

 

Shop Assistant: Hello. How can I help you?

Customer: Urm, yesterday, I bought this item here but I realized it’s the _______for my baby. I was looking for _____________but I couldn’t find one in the ___________.

Urm, if you’ve got this ______________one in the __________________, I’d like that _______, please. Could you possibly look for me?

SA: Sure, just a moment please.

1 refund   

v.退还，偿还；n.归还，偿还额，退款

参考例句：

• They demand a refund on unsatisfactory goods.他们对不满意的货品要求退款。
• We'll refund your money if you aren't satisfied.你若不满意，我们愿意退款给你。

2 previously   

adv.以前，先前（地）

参考例句：

• The bicycle tyre blew out at a previously damaged point.自行车胎在以前损坏过的地方又爆开了。
• Let me digress for a moment and explain what had happened previously.让我岔开一会儿，解释原先发生了什么。

3 receipt   

n.收据，收条；收到，接到

参考例句：

• We are in receipt of your letter of the 10th.我们收到了您十日的来函。
• I asked for a receipt.我要一张收据。