新视野大学英语视听说教程 3 Unit 5-1

Uint5
II. Basic Listening Practice
1. Script
W: I bought a camera from your store. Here’s my receipt. I know it’s just warranty¹ period, but the camera hasn’t worked properly for some time, and now it’s not focusing at all.
M: We’re sorry you’ve has problem with one of our cameras. I t seems that the camera has suffered some damage, but you’ve been a regular customer, and we’d like to look after this problem for you. I’ll just give you a replacement².
Q: What will the man do?
2. Script
W: We’re upright all our staff equipment, and we’ll need 50 laptops are 1st of next month. In the past I’ve always found of your prices to the best.
M: You’re right about that, we do have the lowest prices in the country. We’d be glad to fill your order. Just send me the specs for each, and I’ll send you a quote that I’m sure you will take.
Q: What does the man mean?
3. Script
W: We ordered 50 from your company, but on the invoice³ I see there’s an extra charge for shopping. I thought shipping⁴ was included in the quote.
M: Shipping is included; there must be a mistake on the invoice. I’ll straighten on the mistake and send you a new invoice.
Q: Which of the following is true?
4. Script
M: This was s time-sensitive document! There’s no point in delivering it three hours late!
W: I’m sorry, sir. Perhaps I could connect you to our complaints department if you wish to take it further.
Q: What is true of the document?
5. Script
M: We were very surprised to receive such bad service from a company we’ve done business with in the past. So now we have this problem, and I’d like to know what you’re going to do about it.
W: I think this is the result of a breakdown⁵ in communication, and we need to look at our communication methods both internally and externally. Obviously we want to keep our clients happy, and unfortunately we’ve fallen short this time. I’m here to make sure it won’t happen again.
Q: What is the reason of the problem, according to the woman?

Keys: 1.C 2.D 3. A 4.B 5.C

1 warranty   

n.担保书，证书，保单

参考例句：

• This warranty is good for one year after the date of the purchase of the product.本保证书自购置此产品之日起有效期为一年。
• As your guarantor,we have signed a warranty to the bank.作为你们的担保人，我们已经向银行开出了担保书。

2 replacement   

n.取代，替换，交换；替代品，代用品

参考例句：

• We are hard put to find a replacement for our assistant.我们很难找到一个人来代替我们的助手。
• They put all the students through the replacement examination.他们让所有的学生参加分班考试。

3 invoice   

vt.开发票；n.发票，装货清单

参考例句：

• The seller has to issue a tax invoice.销售者必须开具税务发票。
• We will then send you an invoice for the total course fees.然后我们会把全部课程费用的发票寄给你。

4 shipping   

n.船运（发货，运输，乘船）

参考例句：

• We struck a bargain with an American shipping firm.我们和一家美国船运公司谈成了一笔生意。
• There's a shipping charge of ￡5 added to the price.价格之外另加五英镑运输费。

5 breakdown   

n.垮，衰竭；损坏，故障，倒塌

参考例句：

• She suffered a nervous breakdown.她患神经衰弱。
• The plane had a breakdown in the air,but it was fortunately removed by the ace pilot.飞机在空中发生了故障，但幸运的是被王牌驾驶员排除了。