【在银行】没有收到银行通知-Not Getting a Bank Statement

 A: How may I help you?

B: I'm having a problem.

A: What is it?

B: I apparently¹ owe some fees, but I never got the bank statement.

A: I do apologize for that.

B: My fees went up, but I didn't even know I had fees to pay. 

A: I see your problem.

B: What are you going to do about it?

A: I will cancel the fees you owe.

B: I don't have to pay any fees?

A: You'll only have to pay the initial² fee.

B: That's fine. I appreciate your help.

1 apparently   

adv.显然地；表面上，似乎

参考例句：

• An apparently blind alley leads suddenly into an open space.山穷水尽，豁然开朗。
• He was apparently much surprised at the news.他对那个消息显然感到十分惊异。

2 initial   

adj.最初的，开始的，词首的；n.首字母，姓名的开头字母；vt.标注姓名的首字母于

参考例句：

• After she'd overcome her initial shyness,she became very friendly.她克服了起初的羞怯之后，变得十分友善。
• The experiments have given initial results eventually.那些试验总算初见成效了。