商务礼节美语第110期:处理那些不得不坐轮椅的残疾人

　　Dealing¹ with Disabled Persons Who Are Wheelchair Bound
处理那些不得不坐轮椅的残疾人
陈豪在北京的ABC美国公司工作，他在走廊上遇到了刚吃完中饭回来的美国同事Amy。
(Office ambience)
C:Amy，吃过饭了吗？
A:I did. A group from the office went out together. We missed you.
C:我今天特别忙，所以从家里带了便当。
A:You have a worried look. Is anything wrong?
C:你可真是好眼力。我们部门昨天来了位新同事，是坐轮椅的残疾人。今天中午大家都出去吃饭了，办公室只有我们两个人。
A:That was a good opportunity for you to make her feel welcome. Was there a problem?
C:跟她在一起，我觉得很不自在，不知道怎样做才得体。
A:What happened?
C:因为只有我们两人，所以我上来先自我介绍。
A:That's exactly right. Why was that a problem?
C:我记得你说过，自我介绍的时候应该主动跟别人握手。
A:That's correct.
C:但是我不知道她能不能握手，所以就没有把手伸过去。
A:What happened?
C:结果她也介绍了自己，然后主动跟我握了手。
A:You handled that exactly right. If she had not been able to shake hands, she would not have offered hers.
C:那以后遇到残疾人，是不是都要等他们先伸手呢？
A:Yes. You never want to make assumptions² about what someone in a wheelchair can or cannot do.
当天下午下班前，陈豪来到Amy的办公室。
C:Amy, 你现在有时间吗？
A:Come on in. Tell me what else happened with your wheel-chair bound co-worker.
C:她在我后面热饭。微波炉的位置挺高的，我不知道她需不需要帮忙。
A:What did you do?
C:后来看她要把饭盒放进微波炉里确实很吃力，所以我就说，“May I help you?” 需要帮忙吗？
A:Your instincts were on target. You were right to ask her before you took action.
C:可是当时我就傻傻地站在那儿，挺别扭的。
A:What happened next?
C:她表示了感谢，然后让我帮她把饭盒放到了微波炉里。
A:By asking her if you could help, you gave her the option to accept or reject your offer. Persons with disabilities are accustomed to doing things for themselves.
C:我也是这么想，残疾人其实都是很独立的，而且能到咱们公司来工作，一定很有能力。
A:People with disabilities appreciate offers of help, but don't like others to make assumptions about what they can or can't do.
C:下次再遇到残疾人，我该怎么做呢？
A:It is quite simple, when you introduced yourself, you let her instigate³ the handshake. When it appeared that she might have difficulty with something, you asked her if you could help.

1 dealing   

n.经商方法，待人态度

参考例句：

• This store has an excellent reputation for fair dealing.该商店因买卖公道而享有极高的声誉。
• His fair dealing earned our confidence.他的诚实的行为获得我们的信任。

2 assumptions   

假定，臆断( assumption的名词复数 )； （责任的）承担； （他人债务的）承继； [the A-][基督教]1)。 圣母升天

参考例句：

• Their reasoning was based on a set of unstated assumptions. 他们的推理是以一系列未说明的假定为基础的。
• Your argument is based on a set of questionable assumptions. 你的论证建立在一套有问题的假设上。

3 instigate   

v.教唆，怂恿，煽动

参考例句：

• His object was to instigate a little rebellion on the part of the bishop.他的目的是，在主教方面煽起一场小小的造反。
• It would not prove worthwhile to instigate a nuclear attack.挑起核攻击最终是不值得的。