商务英语情景口语 客户服务

SALESMAN: Can I help you?

JOHN: Yes, I would like to buy a Walkman. Can you tell me about the models you have?

SALESMAN: Well, we have a lot of models here.

Did you want to listen to CD's or cassettes or the radio?

JOHN: Mostly cassette tapes.

SALESMAN: Alright. There are several models you may want to look at.

This Kregg portable cassette player is very good. 

JOHN: Kregg? I've never heard of that company.

SALESMAN: It's a German company.

This unit has auto-reverse, recording¹ capability², and an AM/FM radio band.

It also has a built-in microphone.

JOHN: I suppose I don't want that one then. I don't like auto-reverse. It breaks too easily. 

SALESMAN: Really? Have you had an auto-reverse break before?

JOHN: Yes, twice now. I think it's too high-tech³, and so it's the first part that breaks.

SALESMAN: Hmm. You know, the problem might be dust. Did you clean the unit often?

JOHN: Well. No, I didn't clean it.

But still, I only had the last one two months, and it broke. I don't trust auto-reverse.

SALESMAN: Alright. Well. We have many units without auto-reverse.

Here is a good unit. Very reliable.

It has an AM/FM band, built-in microphone, recording capability, and no auto-reverse.

JOHN: How much is it?

SALESMAN: This one sells for $39.99. 

JOHN: Can I test it out?

SALESMAN: Of course. 

JOHN: It sounds great. I'll take it.

SALESMAN: Fine. I think you'll be happy with it. It's a very good unit. Very reliable.

I'll go get you a new one in a box. I will be back in just a moment.

JOHN: Thanks.

售货员：有什么我能帮忙的？

约翰：是的，我想要买一台随身听。你能告诉我你有什么样不同的款式吗？

售货员：嗯，我们这里有很多款式。

你想要听光盘或是录音带或是收音机？

约翰：多数是录音带。

售货员：好的。这里有一些款式你可以看一看。

这个克瑞格携带式录音机不错。

约翰：克瑞格？我从来不曾听过那家公司。

售货员：这是一家德国公司。

这一台有自动回带，录音功能，和接收AM/FM 波段的收音机。

它还有内置的麦克风。

约翰：我认为我不会要那台。我不喜欢自动回带装置。它太容易坏掉。

售货员：真的吗？你的自动回带装置有坏过吗？

约翰：是的，两次了。我想是太高科技，所以就很容易坏。

售货员：嗯。你知道，这问题也许是有灰尘。你常清理随身听吗？

约翰：嗯。没有，我没有清理它。

但是，上一次我只用了两个月，它就坏了。我不相信自动回带装置。

售货员：好吧。嗯。我们有许多品牌是没有自动回带装置的。

这台很不错，可信度很高。

这台有接收 AM/FM波段的之收音机，内置的麦克风，录音功能，和没有自动回带装置。

约翰：多少钱？

售货员：这一台价格是三十九美元九毛九。

约翰：我可以试一下吗？

售货员：当然。

约翰：音质不错，我要了。

售货员：好。我想你一定会满意的。这台很不错。可信度很高。

我拿一台新的给你，我很快就回来。

约翰：谢谢你。

1 recording   

n.录音，记录

参考例句：

• How long will the recording of the song take?录下这首歌得花多少时间？
• I want to play you a recording of the rehearsal.我想给你放一下彩排的录像。

2 capability   

n.能力；才能；(pl)可发展的能力或特性等

参考例句：

• She has the capability to become a very fine actress.她有潜力成为杰出演员。
• Organizing a whole department is beyond his capability.组织整个部门是他能力以外的事。

3 high-tech   

adj.高科技的

参考例句：

• The economy is in the upswing which makes high-tech services in more demand too.经济在蓬勃发展，这就使对高科技服务的需求量也在加大。
• The quest of a cure for disease with high-tech has never ceased. 人们希望运用高科技治疗疾病的追求从未停止过。