原汁原味商务英语播客 第41课:处理客户的抱怨(1)
Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit
原汁原味商务英语播客 第42课:处理客户的抱怨(2)
This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. 这是2节商务播客课程的第2节，涉及到处理愤怒顾客
原汁原味商务英语播客 第43课:商务出差(1)
This Business English Podcast lesson is the first in a series of shows that will follow an employee of a manufacturing company on a training trip to the U.S. Over the series, well practice many situations that will be useful for you on your business
原汁原味商务英语播客 第44课:商务出差(2)
Continuing our series on ESL for business travel, we rejoin Alan and Honesto on their business trip to the USA. In BEP 55 Airport Departures and Take Off, Alan, the main character in our story, and Honesto, his colleague, have left Hong Kong for San
原汁原味商务英语播客 第46课:休息室闲谈(1)
This Business English Podcast lesson is the first in an ongoing series where well listen in on some typical chitchat around the office water cooler. Youll find a water cooler in offices around the world usually in the break room where employees gathe
原汁原味商务英语播客 第47课:iPhone 手机发布
Today, were talking about Apples new mobile phone: the iPhone. Actually its a combination of phone, iPod and internet browser all rolled into one gadget. Well be looking at the hype or massive publicity surrounding the launch of the iPhone and taking
原汁原味商务英语播客 第48课:问问题的技巧(上)
Questions are an important part of almost every conversation. So being able to ask good questions is critical to communication. How can we make our questioning more effective and efficient? In this two-part Business English Podcast series well be loo
原汁原味商务英语播客 第48课:问问题的技巧(下)
This is the second in a two-part Business English Pod lesson on questioning techniques. Last time in BEP 64 we looked at making small talk and gathering information with open questions, getting specific information with probing questions and guiding
原汁原味商务英语播客 第49课:临时办公区
What do you do if you dont have office space for all your employees or many of them usually spend most of their time traveling or working offsite? In the 90s, some clever manager came up with a solution hot desking and the rest is history. Hot deskin
原汁原味商务英语播客 第50课:早晨问候和聊天
This is the fourth in a series of intermediate business ESL podcasts that focus on business travel. In this series were following a group of trainees who work for the telecommunications company Ambient as they visit their head office in Michigan in t
原汁原味商务英语播客 第51课:介绍你的陈述
Making your Introduction is a preview of our upcoming audio / ebook on presentations skills and language. In this first chapter we take a look at how to make a good start as well as at the overall structure of a presentation. This recording is a re-e
原汁原味商务英语播客 第52课:谈论你的工作
This is the first in a two-part Business English lesson on talking about your job and company. 这是2节商务播客中的第一节，会涉及到谈论工作和公司。 The way you talk about your job gives clues to what youre like as an employee
原汁原味商务英语播客 第53课: 谈论公司
This is the second of a two-part Business English Pod series on talking about your job and company. 这是2节商务播客中的第二节，会涉及到谈论工作和公司。 What can you say about your company? How would you describe it? There are
原汁原味商务英语播客 第54课:电话上处理问题(上)
This is the first in a two-part Business English Pod lesson on dealing with telephone inquiries. 这是2节商务播客中的第1节，将涉及电话上处理客户的问题。 Its natural to feel a little nervous when answering questions on the pho
原汁原味商务英语播客 第54课:电话上处理问题(下)
This Business English Pod lesson is the second of a two-part series on telephone skills and dealing with customers on the phone. 这是2节商务播客中的第2节，将涉及一些打电话时的技巧和电话上处理客户的问题。 When youre
