A: I paid good money for this tour and would appreciate some help with some problems that have come up.
B: I would like to help you smooth out any difficulties you are having. What can I help you with?
A: This tour company can’t seem to coordinate anything. We are always arriving after something is closed or get there when the guides for the site are on a break.
B: We are trying to fix that. Are the accommodations to your liking?
A: Our accommodations are pretty substandard.
B: Is there anything in particular that is wrong with your room?
A: The room smelled of smoke, even though it was supposed to be a nonsmoking room.
B: You should not have to put up with that. Was the hotel restaurant good?
A: Actually a few people from our group got sick, and everyone thinks it was from the bad dinner that we ate.
B: Our tour company takes pride in providing excellent tours. Please let me offer you a free city tour and lunch as an apology.
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