VI. Furthering Listening and Speaking
Task 1: Does complaining work?
Many people tolerate bad service or inferior products rather than make a complaint. They feel that complaining won’t do any good. In fact, they’re wrong: complaining works because companies don’t want dissatisfied customers. If you have a complaint, do something about it right away. The longer you wait, the harder it will be to get your complaint settled. First, you can complain to one of the clerks. If they cannot help you, then ask politely to speak to a manager. Also, many stores have Customer Service representatives whose job is to solve problems in customer relations. These people are eager to assist because companies realize that dissatisfied customers can damage their reputations. You should always insist on your own rights as a customer. You have the right to receive a product you ordered in timely manner and in good condition. With airlines, you have the right to be on the flight you’ve booked. You can also expect a discount if you receive less than you have agreed upon—a hotel room with a view of a brick wall instead of an ocean view, for example.
1. tolerate complaint
2. do any good dissatisfied customers
3. longer harder settled
4. Customer Service solve problems
5. the right in a timely manner
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