IV. Speaking Out
MODEL 1 I’ve got to talk to Mrs. Parker.
Susan: Parker Electronics Susan speaking. How may I help you?
Mrs. Jones: This is William Jones of Sea-land Limited. I’m calling from Australia. Would you please transfer me to Helen Parker, extension513?
Susan: Please hold, Mr. Jones. I’ll see if Mrs. Parker id available to take your call…I’m sorry, Mrs. Parker is out of the office. Can anyone else assist you?
Mrs. Jones: No. I’ve got to talk to Mrs. Parker. It’s urgent. When will she be back?
Susan: I’m afraid she is out for the whole day. May I take a message?
Mrs. Jones: Tell her I must talk to her right away. Your last shipment was damaged.
Susan: Oh, what a pity. Is there a particular time you want her to call you?
Mrs. Jones: She can get in touch with me any time tomorrow at 613-2775-2940.
Susan: Let me repeat that back: Mr. Jones of Sea-land, 613-2775-2940; call as soon as possible regarding the damaged cargo. You can be reached all day tomorrow.
Mrs. Jones: The sooner the better. Those missing parts are holding up our production.
Susan: I’ll give her the message, Mr. Jones. She’ll get back to you as soon as she can.
Mrs. Jones: Thank you. Good-bye. |