就我对自己的了解，其中有一点就是，我在解决问题时会很不耐烦。我直接去寻找解决方案而不是先听被人的意见。我必须要懂得其他人能给我有价值的建议，而倾听会使我成为更好的领导者。

　　To be a better listener, I now bring employees from all over the world—including China—to New York City four times a year to hear their suggestions for how to improve our business. I meet with them for a full day and spend most of my time listening. This is one of the most important things I do.

　　为了成为一个好的倾听者，我现在每年4次把员工从世界各地（包括中国）集合到纽约，以便听他们对改进业务的建议。我会花一整天的时间与他们见面，而我大多数时间主要是倾听。这是我做的最重要的事情之一。

　　Balance is another essential leadership quality in today's complex world, and it's a quality that is especially critical for women who are juggling many and sometimes competing roles. As a working mother with two children—my daughter Lauren is 14 and my some Jamie is 6—I constantly struggle with the issue of balance. People always ask me how I do it, and my answer is....it's never easy to balance work and family.

　　在当今复杂的世界中，获取平衡是另一个重要的领导能力，尤其对于女性这个挣扎于各种角色中的群体，有时这些角色还是相互矛盾的。我是一个有着两个孩子的职业母亲，我的女儿Lauren 今年14岁，儿子 Jamie 今年6岁，我经常在如何求得平衡中摸索。别人总问我是怎么做的，我的回答是—在工作和家庭之间取得平衡绝非一件容易的事情。

　　I'll give you an example. I belong to an executive committee of CEOs from the business world. Recently we were invited to Washington for a meeting with the President of the United States. This was very exciting to me. What an incredible opportunity.

　　我举个例子。我是一个商界首席执行官委员会的成员。最近我应邀到华盛顿和总统见面，这令我和兴奋。这个机会太难得了。