【在银行】错误的收费-Reporting Wrong Charges（打印版）

A: What can I do for you today?

B: I have an issue.

A: What is your problem?

B: There were charges on my debit card that I never made.

A: Do you have a statement for your debit card?

B: I do.

A: Which charges are you talking about?

B: It's the last four charges.

A: We're going to have to do an investigation.

B: Is that going to take long?

A: I'm not sure, but in the meantime we will freeze these charges.

B: That's wonderful. Thank you.