A: How may I help you?

B: I need to ask you something about my insurance.

A: What's your question?

B: Did you make any changes to my insurance?

A: What kind of changes are you referring to?

B: My premium isn't the same.

A: Is there a problem with your premium?

B: Did you guys raise my premium?

A: Yes, we did go up on the premiums.

B: Why wasn't I told of this change?

A: I apologize, and next time we will make sure to let you know.

B: I'd appreciate that.