A: I am having some big problems on this tour.

B: What seems to be the problem? We are here to help you.

A: This tour company seems very disorganized. No one seems to have a clear picture as to where we are going and when we are going to get there.

B: I will see what I can do about that. How about the accommodations on the tour?

A: So far, we have been staying in really out-of-the-way accommodations.

B: Is anything wrong with your room?

A: The television in our room was broken, and they didn't send anyone to fix it.

B: I will complain to the hotel manager about that. How about the hotel restaurant?

A: The food in the restaurant was terrible, and a few people from our group got sick.

B: I am so sorry that you had such a bad experience. We would like to offer you a free city tour and lunch to make it up to you.